Mac Consulting


MAC Consulting is proud to announce that we have been accredited as the first African affiliate of The Shingo Institute at the Jon M. Huntsman School of Business, Utah State University.

The Shingo Institute was established in 1988 and developed the Shingo Model based on the original work of Dr Shingeo Shingo and many other individuals that played a role in shaping the origins of Operational Excellence and Lean as we know it today. The partnership enhances our ability to deliver cutting edge business excellence and transformation solutions that achieve positive results for our clients.


After the critical evaluation of many failed excellence drives, the results showed that the inability to align employee behaviours and internal systems were central to most failures. From these outcomes, the Shingo Institute developed the Shingo Model based on three insights (Plenert & Plenert, 2018):

  1. Ideal Results Require Ideal Behaviours

The results of an organisation depend on the way their people behave. Whether or not an employee shows up to work in the morning will influence the results of that day. To achieve ideal results, leaders must work hard to create a culture where ideal behaviours are expected and evident in every associate.

  1. Purpose and Systems Drive Behaviour

It has long been understood that beliefs have a profound effect on behaviour. What is often overlooked, however, is the equally profound effect that systems have on behaviour. Most of the systems that guide the way people work are designed to create a specific business result without regard for the behaviour that system consequentially drives. Managers have an enormous job to realign both management and work systems to drive the ideal behaviour required to achieve ideal business results.

  1. Principles Inform Ideal Behaviour

Principles are foundational rules that govern the consequences of behaviours. The more deeply one understands principles, the more clearly one understands ideal behaviour. The more clearly one understands ideal behaviour, the better one can design systems to drive that behaviour to achieve ideal results.

Contact MAC Consulting to ensure you evolve your Operational Excellence journey:

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