NEW

Thriving in the Age of Digital Adoption: Embracing the Workforce Ecosystem (part 2)

In the first part of this series, we looked at how the fears of technological innovation are resulting in an unproductive resistance toward modernisation, even as it gains extraordinary pace in 2021. We also delved into the importance of a growth mindset in allowing...

Thriving in the Age of Digital Adoption: Overcoming the Fear of AI (part 1)

“What if artificial intelligence takes over my job? What if I become redundant?” Every one of us has experienced technology encroaching on our lives, more and more so with each year that passes. It appears that technological innovation is a certainty that is only...

Starting & Thriving in E-Commerce in South Africa: The Payment

In our previous article, Starting & Thriving in E-commerce in South Africa: The Customer, we looked at a few variables that affect the customer’s experience with a business; these include how you can build valuable information about and around your...

Starting & Thriving in E-commerce in South Africa: The Customer

In our previous article, Starting & Thriving in E-commerce in South Africa: The Foundations, we explored the various options and requirements for taking your business online as well as the importance of meeting your audience in the places they naturally...

Starting & Thriving in E-commerce in South Africa: The Foundations

The COVID-19 pandemic has transformed our lives in a number of drastic ways. While some big corporations struggled to remain relevant in the shape-shifting business climate around them, many start-ups have found their time to shine and are performing remarkably well....

Leveraging Data to develop a competitive advantage

Not a lot of people have heard of the term ‘dark data’ before; Gartner defines it as the information assets organisations collect, process and store during regular business activities, but generally fail to use for other purposes (for example, analytics, business...

Leveraging data-driven agility in an agile world

At MAC we have recently been having discussions about the concept of Data Driven Agility; how can organisations start to leverage data more intelligently in an agile-delivery process, select data which is fit-for-purpose and, importantly, help solve business problems?...

What is a data journalist and why do you need one?

One of the biggest pain points in many organisations – although they might not even be aware of it – is the disconnect that exists between the data analytics department and the other business units. Despite the concept of a data journalist not being well recognised in...

How to get people onboard your data journey to drive usage and adoption

In the preceding articles we have covered topics on building the correct foundations so as to implement data analytics in an organisation with a centralised data function. Using the Sit. Crawl. Walk. Run. Paradigm, we explored how best to embark on a data journey and...

How to get people onboard your data journey to drive usage and adoption

In the preceding articles we have covered topics on building the correct foundations so as to implement data analytics in an organisation with a centralised data function. Using the Sit. Crawl. Walk. Run. Paradigm, we explored how best to embark on a data journey and...



Mac Consulting

BUSINESS EXCELLENCE THROUGH THE SHINGO MODEL

MAC Consulting is proud to announce that we have been accredited as the first African affiliate of The Shingo Institute at the Jon M. Huntsman School of Business, Utah State University.

The Shingo Institute was established in 1988 and developed the Shingo Model based on the original work of Dr Shingeo Shingo and many other individuals that played a role in shaping the origins of Operational Excellence and Lean as we know it today. The partnership enhances our ability to deliver cutting edge business excellence and transformation solutions that achieve positive results for our clients.

THE THREE INSIGHTS

After the critical evaluation of many failed excellence drives, the results showed that the inability to align employee behaviours and internal systems were central to most failures. From these outcomes, the Shingo Institute developed the Shingo Model based on three insights (Plenert & Plenert, 2018):

  1. Ideal Results Require Ideal Behaviours

The results of an organisation depend on the way their people behave. Whether or not an employee shows up to work in the morning will influence the results of that day. To achieve ideal results, leaders must work hard to create a culture where ideal behaviours are expected and evident in every associate.

  1. Purpose and Systems Drive Behaviour

It has long been understood that beliefs have a profound effect on behaviour. What is often overlooked, however, is the equally profound effect that systems have on behaviour. Most of the systems that guide the way people work are designed to create a specific business result without regard for the behaviour that system consequentially drives. Managers have an enormous job to realign both management and work systems to drive the ideal behaviour required to achieve ideal business results.

  1. Principles Inform Ideal Behaviour

Principles are foundational rules that govern the consequences of behaviours. The more deeply one understands principles, the more clearly one understands ideal behaviour. The more clearly one understands ideal behaviour, the better one can design systems to drive that behaviour to achieve ideal results.

Contact MAC Consulting to ensure you evolve your Operational Excellence journey: evolve@macgroup.co.za

You May Also Like…

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *