How to make change management happen in the most effective way

Many things can put your business at risk, including changes to your organisation, people or technology. The current pandemic has put many businesses under unprecedented pressure, and some even teetering on the brink of survival. Crises like this quickly turn change...

Future-ready part 2: Diversity – an essential ingredient for a future-ready organisation

In his seminal 1937 essay, “The nature of the firm,” the economist and eventual Nobel laureate Ronald Coase argued that corporations exist to avoid the transaction costs of the free market. Yet with transaction costs plummeting (spurred by rising connectivity)...

Future-ready part 1: What does a future-ready business look like in the new normal?

The pressure to change had been building for years. Well before the COVID-19 pandemic, senior executives routinely worried that their organisations were too slow, too siloed, too bogged down in complicated matrix structures, too bureaucratic. What many leaders feared,...

Organisation Design: Restructuring or Reshuffling to enable Strategy

Customer expectations are not just changing; they are exceeding the ability of a business to deliver on time. They are looking for alternatives, with more emphasis on experience and convenience. To keep up, companies are evolving their offering to meet the...

How to fill the gap between Strategy and Execution

Organisations are great at setting their strategy and identifying their goals, but they fall short when it comes to their operating model review and redesign, the key component that enables the strategy and drives the achievement of goals. Operating models consist of...

Culture PART 2: The role of leaders in a culture shift

In the previous article in this series we examined the effect of COVID-19 on an organisation’s culture. Now, we turn the focus onto the role of leadership and technology in leveraging culture. When an organisation decides to change its culture – be it planned or...

Culture PART 1: Did COVID-19 signal the end for hierarchical organisations?

According to the Organisation for Economic Co-operation and Development, human capital is defined as: “the knowledge, skills, competencies and other attributes embodied in individuals or groups of individuals acquired during their life and used to produce goods,...

Meet MAC’s Executives: Karina Jardim, Senior Executive

“Exceptionally talented consultant” “An absolute pleasure to work with” “Driven by a desire to see people grow” If you know Karina Jardim, you know that these phrases used to describe Karina ring undoubtedly true. She is a name that is valued to every MACer, whether...

Thriving in the Age of Digital Adoption: Embracing the Workforce Ecosystem (part 2)

In the first part of this series, we looked at how the fears of technological innovation are resulting in an unproductive resistance toward modernisation, even as it gains extraordinary pace in 2021. We also delved into the importance of a growth mindset in allowing...

Thriving in the Age of Digital Adoption: Overcoming the Fear of AI (part 1)

“What if artificial intelligence takes over my job? What if I become redundant?” Every one of us has experienced technology encroaching on our lives, more and more so with each year that passes. It appears that technological innovation is a certainty that is only...

Mac Consulting

Rebuilding Post-Covid-19? Where Do You Start

Rebuilding Post-Covid-19? Where Do You Start

Now that COVID-19 has left many businesses / business functions in a state of trauma, the question of “Re-building” is at the fore-front of most CEO’s minds. Referencing the tried-and-tested Blueprint Model shown below – the question is: can it be used as a reference point for businesses / business functions to develop their “Re-build” operating model? The simple answer is yes, however the “How” becomes most relevant and is the most important lever for shifting and pivoting businesses / business functions.

The “How” of re-building post COVID-19

Although COVID-19 is part of the here-and-now, most businesses are investing in planning for the “new-normal”. Metaphorically speaking businesses will not only be required to change the wings of their plane while flying but also re-modelling the plane itself. This will require many businesses and business functions to re-invent and re-build themselves. This will also mean that businesses need to tap into the intrinsic agility  of their people

Based on recent articles, a number of themes emerge:

1. Understanding the New Normal

Once again, we go back to basics and first understand what the new world looks like in order to define the business environment in which our Blueprint needs to exist. Although virtual borders make global borders somewhat irrelevant, it is important to consider that this will not always be the case; geography is important and does impact how we work. Linked to this, it is important to consider the impact of those digital and virtual ways of work that will stick once the world goes back to normal. And true to form, the involvement of government and its role in the economy will have an impact on the business environment. Markets and industries will have shifted as a result of changing customer behavior. In short, the full spectrum of environmental factors needs to be considered as we look to the future.

2. Considerations for Re-building

With the external environment considered, we shift focus and look internally using the blueprint as a guide, but with a lens of COVID learnings included. A key consideration is the health of your employees, and the financial wellbeing of your business. Stabilising operations and processes is critical as you re-organise for the future. The value that you deliver to customers may also need to be -re-defined and re-evaluated, especially in restoring trust and assuring customers of their safety. Also, key to consider are those temporarily changed ways of work that may need to become permanent, especially when looking at adopting more digital ways of doing business, and the implications that this has across your business model. As with any change, leadership and culture impact should be at the heart of the rebuild. All facets of business will be impacted by the re-build.

3. Moving forward

Next is to plan the way forward. If COVID has taught us anything, it is that businesses need to be agile and nimble enough to respond quickly, and we need to plan accordingly. Scenario planning can help with this and having scenarios pre-defined enables your business to move quickly, and make decisions quickly, when the time comes. Knowing the strategic direction of your organisation and holding this as a north star will help in developing a robust and sustainable plan. When defining this strategic direction, it is important to keep in mind potential future disruptions and the impact that they may have on your business model. As with our scenarios, pre-defining this impact will help you restabilise in the future.

4. Deciding what to Stop, Start, Continue

There are many learnings to take from the ways of working that COVID imposed, and these should be integrated in the re-built operating model of your business. Changed dynamics such as removing silos, streamlining processes, introducing more flexible working hours, and opening up communication levels are just some of the things that could deliver value to both employees and customers as your business heads into its future-self. Hindsight can be a strategic advantage and should be used as such. Your organisation will need to assess which of these dynamics and habits resulted in a more productive and effective working environment, both for the business and its employees. Then commit to stop, start or continue into your next phase of growth.

5. The Opportunity

Depending on the size of your business, the following strategies should be considered:

  • Top quintile of economic profit – for companies thriving on the megatrends accelerated by the crisis this could be the opportunity of a lifetime where aggressive pursuit of market share and position may be the appropriate strategy
  • Middle quintile of economic profit – for middling companies this is a call to action to use the crisis to leap into new trends and to reallocate resources to new profit streams
  • Bottom quintile of economic profit – for companies facing failure it is critical to avoid losing further ground by being bold and moving into a re-build program that radically restructures your business and repositions you for sustainable growth

The Road Ahead

In conclusion the Blueprint Model remains relevant when re-building one’s Operating Model within the context of COVID-19. To complement this model MAC has also developed frameworks for Stability and Agility which are shown below.

MAC believes that stability is change and it is imperative for organisations to develop a mindset of fluidity, continuously expecting and embracing change. This enables organisations to have fluid transitions amidst volatility. This mindset of fluidity is a core capability, which once established and embedded as part of culture, becomes a key differentiator, and provides a competitive edge.

Developing your strategies and plans to be more adaptive and responsive requires that you truly understand the true value for agility. MAC’s agile offering integrates all aspects of your business and decision making to enable you to drive to competitive advantage.

For more information on how to use these models to drive pragmatic winning solutions in your business please contact MAC Consulting who would love to talk to you.

You May Also Like…