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Business excellence through the Shingo Model

MAC Consulting is proud to have been accredited as the first African affiliate of The Shingo Institute at the Jon M. Huntsman School of Business, Utah State University. The Shingo Institute was established in 1988 and developed the Shingo Model based on the original work of Dr Shingeo Shingo and many others that shaped the origins of Operational Excellence and Lean as we know it today. The partnership enhances our ability to deliver cutting edge business excellence and transformation solutions that achieve positive results for our clients.


Critical evaluation of failed excellence drives shows that the inability to align employee behaviours and internal systems were central to most failures. The Shingo Institute developed the Shingo Model based on three insights (Plenert & Plenert, 2018):

1. Ideal results require ideal behaviours

The results of an organisation are determined by the way people behave. At a basic level, for example, whether or not an employee shows up to work in the morning will influence what is achieved that day. Conversely, to achieve ideal results, leaders must work at creating a culture where ideal behaviours are expected and evident in every stakeholder.

2. Purpose and systems drive behaviour

Although the role of beliefs in behaviour is often acknowledged, the profound effect of systems on behaviour is often overlooked. Systems should focus not only on work output, but also consider the behaviour that they drive. This is no small task, and managers have a critical responsibility to realign operational systems to drive ideal behaviour in order to achieve ideal business results.

3. Principles inform ideal behaviour

Principles are foundational rules that govern the consequences of behaviour. The more deeply one understands principles, the more clearly one will understand ideal behaviour. In turn, the more clearly one understands what behaviour achieves ideal results, the better one can design systems to drive that behaviour.

Contact MAC Consulting to ensure you evolve your Operational Excellence journey: