Mac Consulting
  • A diversified Group with various Business Units – Telecoms, Banking and Services & Tariff regulation in Zimbabwe has put revenues of $60-150million p.a. at risk
  • Cost increases can no longer be sustained in the core Telco business – HQ and operations need to be ‘right-sized’
  • Increasing ‘cost to serve’
  • New businesses are at an early stage of development and cannot sustain themselves without the support of the mature telco business
  • Duplication of support processes and functions across the Group & Manual and inefficient processes


  • A fit for purpose support services design that can efficiently enable the future growth of the business supported by:
    • Efficient and optimised key business processes (cross-functional) and Lean functional structures
    • Future state roles defined and agreed
    • Technology investments and optimisation
  • Cost savings of $30million over 3 years based on head count reduction, facilities consolidation and outsourcing of non-core and non-value adding activities.