Large Telecommunications Provider Potential Profitability Assessment
- A diversified Group with various Business Units – Telecoms, Banking and Services & Tariff regulation in Zimbabwe has put revenues of $60-150million p.a. at risk
- Cost increases can no longer be sustained in the core Telco business – HQ and operations need to be ‘right-sized’
- Increasing ‘cost to serve’
- New businesses are at an early stage of development and cannot sustain themselves without the support of the mature telco business
- Duplication of support processes and functions across the Group & Manual and inefficient processes
Achieved:
- A fit for purpose support services design that can efficiently enable the future growth of the business supported by:
- Efficient and optimised key business processes (cross-functional) and Lean functional structures
- Future state roles defined and agreed
- Technology investments and optimisation
- Cost savings of $30million over 3 years based on head count reduction, facilities consolidation and outsourcing of non-core and non-value adding activities.