Business design Designing organisations that deliver

We assist with turning strategy into a practical blueprint for how your organisation operates. We do this by designing fit-for-purpose operating models that sharpen enterprise effectiveness and transform enabling functions, making strategy execution simpler, faster, and more resilient.

Operating model design and implementation

Rigid or outdated operating models stifle innovation, slow execution, and limit agility. In these instances, overcoming the inevitable operating barriers that arise is critical.

Key focus areas

  • Misaligned capabilities:

    Structures fail to support strategic goals, creating inefficiencies and missed opportunities.

  • Overly complex architectures:

    In fast-changing environments, adaptability and scalability are the first victims of excessively intricate systems.

  • Unclear accountabilities:

    Ambiguity within roles and responsibilities leads to delays, duplication, and fragmented efforts.

  • Ineffective handshakes:

    Poor, ill-considered coordination at the intersections between teams and functions hampers execution, leading to frustration, distrust, and, ultimately, loss of value.

At MAC, we design operating models that make strategy executable in the real world. We identify the key capabilities required to deliver your strategy, and define the roles, structures, and ways of working that bring it to life. We help you clarify accountabilities, align decision rights, and strengthen the handshakes between functions to remove friction. We don’t pretend complexity can be eliminated - we design for agility and scale, equipping leaders to operate effectively in matrixed environments, ensuring people, processes, and technology work together seamlessly.

Outcome

Faster execution, stronger collaboration, and measurable performance improvements that endure.

Enterprise effectiveness

Improving enterprise effectiveness goes beyond operational tweaks; it’s about aligning leadership, business models, value creation, business structures and performance management in a way that drives consistent value across the whole business. Without enterprise-wide alignment, execution stalls, silos strengthen, and long-term improvements fail to take root.

Key focus areas

  • Fragmented execution

    Misaligned structures and priorities create delays, duplication, and wasted effort.

  • Limited adaptability:

    Businesses designed for stability struggle to flex and scale in fast-changing environments.

  • Unclear accountability:

    Roles and responsibilities aren’t consistently defined, weakening collaboration and performance.

  • Unsustained improvements:

    Change efforts fail to build internal capabilities, and benefits fade once external support steps back.

We apply a structured transformation journey that aligns leadership, strengthens execution discipline, and unites the organisation around shared priorities. We integrate business models, structures, and performance management to create coherence across the enterprise. By focusing on building capability, we ensure that improvements are not only delivered but also owned by your teams for the long-term.

Outcome

Your organisation executes with greater clarity, agility, and focus - achieving sustainable improvements, unlocking efficiency, and building the resilience to adapt and grow in changing environments.

Enabling Functional transformation

Enabling functions such as Finance, IT, Internal Audit, Risk, and Compliance are critical to delivering strategy. Too often, however, they are burdened with legacy systems, inefficient processes, and unclear mandates. Instead of enabling the business, they risk slowing it down, frustrating leaders, and consuming resources without delivering value.

Key focus areas

  • Legacy systems and processes:

    Outdated tools and ways of working create inefficiencies and slow response times.

  • Unclear mandates:

    Functions lack clarity on their roles in enabling strategy, leading to misalignment with business needs.

  • Ineffective decision support:

    Without data-driven frameworks, functions struggle to provide timely insight, increasing risks and slowing decision-making.

  • Fragmented functions:

    Silos and poor integration limit collaboration and weaken enterprise-wide performance.

  • Unsustained improvements:

    Functions deliver short-term fixes but fail to embed capabilities for continuous improvement and long-term resilience.

  • Low business confidence:

    Functions are viewed as transactional service providers, rather than trusted strategic partners.

At MAC, our approach is anchored on a clear and aligned understanding of how the function enables the business’s strategy and the capabilities it needs to deliver real value. From there, we focus on designing the structures, processes, and technologies that bring those capabilities to life. MAC’s approach ensures enabling functions are not only efficient but also aligned with strategic priorities, equipped with the right skills, and positioned as trusted business partners. Using tailored diagnostics and clear roadmaps, we build adaptive functions that can meet both today’s demands and tomorrow’s challenges, ensuring your enabling functions become trusted partners to the business - integrated, future-ready functions that provide clarity, speed, and strategic insight while operating more efficiently.

Outcome

An organisation where core functions are no longer perceived as holding you back, but actively enable growth, resilience, and long-term value creation.

Is your organisation designed to deliver its strategy?

Partner with us to explore how the right business design removes barriers, accelerates delivery, and builds sustained performance.

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