Mac Insights

Even before the COVID-19 pandemic struck, organizations were faced with challenges pointing to the need to rethink strategies and business models. Pressures resulting from trends in digitisation and customer behaviour have now been amplified and are in many cases demanding a “re-set” in the way that organizations operate. Firstly, businesses need to develop a vision…

As parents, if we are not guided by a desired vision of our parenting journey and its outcomes, we may unknowingly get trapped in a situation where we are continuously on a treadmill but not getting anywhere, or moving towards a goal that is not really a focus but a sub-optimal side effect of our…

Today, organisations are faced with more uncertainty than ever before, and the ability to remain stable and excel during these changing times has now become the make or break factor. Rapidly responding to, expecting and embracing change enables organisational stability and optimal business continuity. In this video, we explore some of the typical challenges that…

Agile: adjective, noun: Agility (Oxford dictionary)– able to move quickly and easily; nimble. In the professional world, a more formal definition of Agility is the focus and commitment to achieve the right outcomes* in a timely manner despite the impact of situations that are unpredictable, uncertain, ambiguous, complex etc. through timely inspection and adaption, leveraging…

Expecting and embracing change enables organisational stability. What can organisations learn from the Maasai to remain stable in times of change? Our “ever-changing world”, words so oft heard, yet today, more than ever before, so fitting. The Novel Coronavirus Pandemic has changed the way we live and work, destabilising the status quo. As we emerge…

Changing Priorities In part 1 of this article we looked at what it means to be antifragile and emphasised the need for organisations to engineer themselves towards being antifragile. In this part we map important parts of an organisation’s identity to antifragility. It might come as little surprise that what we thought were priorities before…

Organisations always want to deliver an optimal customer experience, but don’t fully realise what is hindering them from doing so.  In this video, we explore some of the typical challenges that organisations face when trying to drive Customer Value, and look at what organisations can do to truly embed Customer Value into their business. Connect…

Customer Value is the key differentiator in business today. Most organisations get caught up in the digital transformation, but it does not eliminate the fact that customers want personalised treatment or want to feel cared for. Customer Value is a science. In order to grasp this science, the direction of the organisation needs to be…

Antifragile “We have no idea what to expect!”, “The world will never be the same!”, “It’s the end of the world as we know it!” (for about half of you the chorus of a famous R.E.M. song just popped into your head). Simple phrases that we hear every day from colleagues, friends, family, and the media.…