Posts by lebohang

In our previous article, Starting & Thriving in E-commerce in South Africa: The Customer, we looked at a few variables that affect the customer’s experience with a business; these include how you can build valuable information about and around your product/service, the value in focusing on the holistic customer journey, and how trust impacts the customer’s…

As we near day 150 of lockdown in South Africa, we can reflect on how the past 5 months of remote working have challenged and changed us. It is a good time to pause and look at how we have reshaped our behaviours, ways of work, and our mindsets, as well as considering how this…

Being agile is no longer a choice. It’s do or die. We don’t have the luxury of extending deadlines to get our work with our earlier models. We have to deliver within the ‘opportunity windows’ despite constraints and uncertainties. We have all had to sink or swim in the last few months. While being at…

Business Case Analysis - What a Project Manager should know: Part 4 In part 3 of this article we looked at what is included in the costing of a Business Case. In this part we unpack the metrics and indicators that should be considered. Defining Concrete Deliverables or Metrics Once the analysis of the system / process is complete and the…

Back in March 2017, MAC published an article titled “Establishing Agile Leadership Practices: equipping leaders to deal with fast and continuous change in a digital economy”. This was broadly premised around the need for leaders to adapt their approach and paradigms, rethinking how they engage people, plan, delegate, and shape their organisations for the future.…

“The future ain’t what it used to be” – Yogi Berra If the 2020 pandemic has taught us anything, it is that we can move very quickly if we need to. Organisations have reconfigured processes and organised their people to work in different ways. Many business-as-usual approaches to serving customers, working with suppliers, and collaborating with…

Even before the COVID-19 pandemic struck, organizations were faced with challenges pointing to the need to rethink strategies and business models. Pressures resulting from trends in digitisation and customer behaviour have now been amplified and are in many cases demanding a “re-set” in the way that organizations operate. Firstly, businesses need to develop a vision…

As parents, if we are not guided by a desired vision of our parenting journey and its outcomes, we may unknowingly get trapped in a situation where we are continuously on a treadmill but not getting anywhere, or moving towards a goal that is not really a focus but a sub-optimal side effect of our…

Expecting and embracing change enables organisational stability. What can organisations learn from the Maasai to remain stable in times of change? Our “ever-changing world”, words so oft heard, yet today, more than ever before, so fitting. The Novel Coronavirus Pandemic has changed the way we live and work, destabilising the status quo. As we emerge…