Posts by lebohang
What is Customer Value and why is it important?
Customer Value is the key differentiator in business today. Most organisations get caught up in the digital transformation, but it does not eliminate the fact that customers want personalised treatment or want to feel cared for. Customer Value is a science. In order to grasp this science, the direction of the organisation needs to be…
Read MoreIt’s a Wrap for Plastic
How we live on this earth is becoming an ever-present discussion. Over the past 5 years, but more so over the past 18 months, we have seen a change in the climate debate where, for the first time, the social voice is louder and is having a greater impact on sustainability than the science has…
Read MoreCash is No Longer King
The digital disruption that is currently taking place in the banking sector is well publicised. There are strides being made to reduce the cost to serve, improve the customer value proposition, optimise channels and drive efficiency and effectiveness in the front, middle and back office of banking organisations. We have also seen the rise in…
Read MoreIt’s a Black Mark Against Carbon
With an increase in greenhouse emissions and a growing socio-political and environmental consciousness, there is a global move to decarbonisation of both power and mobility. There is a significant move to more sustainable and renewable sources of energy production. There are many industries that can and will be disrupted by this trend and the source…
Read MoreSUSTAINABILITY STRATEGY AND THE SDGS
The United Nations (UN) Sustainable Development Goals (SDGs) are a global call to action to achieve a more sustainable world for all, mobilising governments and the private sector to address the global challenges we are facing (climate change, economic inequality, poverty, sustainable consumption and environmental degradation). 17 Goals represent the action plan to transform our…
Read MoreSTAYING AHEAD OF YOUR COMPETITION BY REMAINING RELEVANT
The competition is on your heels and all around you! What is going to differentiate your business and help you succeed? The answer: Relevance! In today’s economy, Businesses are either growing or going out of business…sometimes quickly! Those Businesses that are relevant just have a higher probability of succeeding. Ask these key questions to check…
Read MoreHow Mac Consulting is leveraging data analysis
Data Analysis is currently one of the ‘buzz’ words in the business world. The problem, however, is because this is perceived to be a technical area of expertise, many companies choose not to pursue the subject matter further or to understand the underlying value. Data is, therefore, a major strategic asset that companies are still…
Read MoreBehavioural transformation: Moving from order taker to strategic thinker
MAC Consulting partnered with a large financial institution to lead them on a behavioural transformation journey. This was focused, not on technical knowledge (what individuals do), but rather on behavioural competence (how individuals do it). Behaviour is a driving force for an organisation, their culture and ways of working – the way individuals and leaders behave as…
Read MoreTRANSITION TO THE LOW CARBON ECONOMY
Today’s global economy is driven by carbon-based fossil fuels – Coal, oil and gas are used to produce most electricity and petrochemicals. The world is in transition to a low-carbon economy, which is being driven by two major factors: Climate change There is a need to reduce the impact of climate change, which is being…
Read MoreCREATING A CULTURE OF IDEA SHARING AND INNOVATION
Building an innovative culture is not easy, but there are aspects that organisations can focus on to inspire employees and create a culture of innovation. CREATING CURIOUS LEADERS An organisation’s ability to innovate and to entrench innovation and creativity into their culture is largely dependent on the organisation’s leadership. This is because the behaviour of…
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